Textbook
Travel/Tourism
Hardcover, 352 pages

Publisher: Delmar Learning
Author: Susan Rice, M.Ed., Ginger Todd

Travel Perspectives: A Guide to Becoming a Travel Professional is a text that instructs students on the product of travel and how to sell it. It is a concise and descriptive “how to” manual complete with tools that help the student practice what is learned. Travel Perspectives focuses on terminology, product process and procedure, and developing the student's sales and customer service skills. Discussion points, contained throughout the text, develop understanding of the sales process and the role of customer service in attaining and retaining customers.

Features:

• Offers instruction on the most important aspects of the travel industry, providing the entry-level agent with enough information to build a solid career foundation.
• “What would you do” scenarios provide real-life situations to develop analytical and problem-solving skills.
• Chapter on Internet use in the travel industry helps build technological knowledge and skills.
• Coverage of job descriptions, training requirements, pay, and advancement potential help readers prepare for careers in the travel industry.

$113.95

• Table of Contents
• Author Information

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