Textbook
Hospitality/Management
Cloth, 624 pages
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Check-In Check-Out:
Managing Hotel Operations
Eighth Edition
©2009
Publisher: Prentice Hall
Author:
Gary K. Vallen, Emeritus, Northern Arizona University
Jerome J. Vallen, University of Nevada, Las Vegas
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For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction
to Hotels
Check-In, Check-Out provides complete coverage of the hotel’s front office and all of the
support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival,
billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as
corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout
such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate
chapter content and help to create a work that both students and professional hoteliers seek out.
$84.00
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