Textbook
Hospitality/Front Office
Cloth, 704 pages
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Professional
Front Office
Management
First Edition
©2007
Publisher: Pearson Education, Prentice Hall
Author:
Robert Woods, University of Nevada, Las Vegas
Jack D. Ninemeier, Ph.D., Michigan State University
David K. Hayes, Ph.D., Clarion Hotel and Conference Center
Michele A. Austin, Clarion Hotel and Conference Center
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Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality
Management departments.
The text details policies and procedures that address the department’s critical role of serving
guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office
is the “hub” of the property’s communications and operations systems and usually the first point of
contact for a hotel guest.
The text is written with the context that the Front Office Department’s primary function is to
“connect” the property and its employees with the guests.
$78.67
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